Disclaimer: Monkee Tree Ladders are for use by cats only and must be installed to meet safety requirements specified. All building openings should be secured to prevent unwanted entry.

 

Terms & Conditions

Privacy

1. General
Welcome to the Monkee Tree site ("Site"). In general you can visit the Site without telling us who you are. Particular sections of this Site may require you to send Monkee Tree personal information, including your name and email address.

It is our intention to inform you before we collect personal information from you on the Site. By visiting the Site, you are accepting the practices described in this Privacy Policy.

2. Collection of Information
Monkee Tree recognises that any personal information is very important to you, and that you should have a right to control the use and dissemination of that information. Information collected by Monkee Tree will only be disclosed in accordance with the terms of this Privacy Policy.

2.1 Statistical Information
Monkee Tree collects statistical information regarding the use of its Site. This collection includes your computer's Internet Protocol (IP) address and the date and time of your visit.
This information is collected to provide Monkee Tree with information about the use of its Site and to help it maintain and develop the Site to provide better information to users.

2.3 Requested Personal Information
At various stages you may be requested to provide Monkee Tree with personal information including your contact details. Personal information will only be requested if it is necessary to provide a service to you or if it is necessary by law. Such a request may arise if you ask Monkee Tree to provide you with information or provide you with a product.

3. Use and Disclosure
Monkee Tree will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided by a user to the Site for a purpose other than the primary purpose of collection (a 'secondary purpose'), except to the extent:
that the secondary purpose is related to the primary purpose of collection and that you could reasonably expect Monkee Tree to use or disclose the information for the secondary purpose;

that you have consented to the use of the information for the secondary purpose;
that information provided by you, including information relating to transactions, may appear in aggregate form for the purpose of providing statistical information to third parties. This information will not identify you;

necessary in order to enforce any of the terms of an agreement between you and Monkee Tree;

that Monkee Tree has reason to suspect that unlawful activity has been, is being or may be engaged in, and uses or discloses the personal information as a necessary part of its investigation of the matter or in reporting its concerns to relevant persons or authorities;
required or specifically authorised by law;
provided in co-operation with any governmental authority

Security

Monkee Tree acknowledges that security is of paramount concern to you. Monkee Tree stores your personal information in secure environments to safeguard it from misuse, disclosure, alteration or destruction. By using the Site you agree that the Internet is inherently insecure and that accordingly Monkee Tree can only use its reasonable endeavours to secure your personal information and cannot provide any definitive assurance regarding security of personal information. Monkee Tree will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Prices & Delivery

Prices and currencies displayed are based on your delivery address. All prices include delivery. Prices for orders within New Zealand are in New Zealand dollars (NZD) and include GST (15% sales tax). Prices for deliveries to countries other than New Zealand exclude taxes. All prices are correct at time of publication; however we reserve the right to alter prices for any reason.

1.0 Shipping Information

Countries we ship to?

  • New Zealand
  • Australia
  • Canada
  • United States
  • EU Countries

1.1 Shipping – Within New Zealand
All of our courier services are with domestic courier services in New Zealand. We aim to have all of our orders dispatched within 24hours of order.
All of our domestic orders have a 2-3 day delivery time frame, however if your address is a rural delivery please expect to add an additional 2 days to that timeframe.

1.2 Shipping - International
Our orders are sent with international courier services and take 5-12 business days

Important: Note that these timeframes are based on getting the parcel from New Zealand to your country, they do not include the time to clear customs - this is entirely up to your customs department.

Important: You may need to pay additional customs and taxes, which do vary by country. Monkee Tree is not responsible for any additional charges incurred by customs. More information about specific custom rates can be found by contacting your local postal service.